Privacy Policy

Bathusi Ba Dichabachaba (Pty) Ltd

Effective Date: 13/07/2026

At Bathusi Ba Dichabachaba (Pty) Ltd ("Bathusi Ba Dichabachaba", "we", "our", or "us"), we are committed to protecting your privacy and safeguarding your personal information. We value the trust you place in us and ensure that your personal information is collected, processed, stored, and protected in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, request a quotation, apply for a funeral policy, submit a claim, or use any of our products and services.

1. Company Information

Company Name:
Bathusi Ba Dichabachaba (Pty) Ltd

Physical Address:
11 Monument Rd
Kempton Park, 1620
South Africa

Postal Address:
11 Monument Rd
Kempton Park, 1620
South Africa

WhatsApp:
+27 76 832 6463

Email:
info@bathusibadichabachaba.co.za

Website:
www.bathusibadichabachaba.co.za

2. Information We Collect

We collect personal information necessary to provide our funeral policy services and to comply with legal and regulatory requirements.

The information we may collect includes:

Personal Information

  • Full Name
  • South African Identity Number or Passport Number
  • Date of Birth
  • Gender
  • Marital Status
  • Residential Address
  • Postal Address
  • Telephone Number
  • Mobile Number
  • Email Address

Policy Information

  • Policy Number
  • Funeral Plan Selected
  • Beneficiary Information
  • Dependants' Details
  • Premium Payment Information
  • Banking Details
  • Claims History
  • Communication Records

Website Information

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Date and Time of Visit
  • Cookies and Similar Technologies
  • Website Usage Statistics

3. How We Collect Your Information

We collect information directly from you when you:

  • Apply for a funeral policy.
  • Request a quotation.
  • Submit a claim.
  • Contact our customer support team.
  • Complete online forms.
  • Subscribe to newsletters.
  • Participate in surveys or promotions.
  • Visit and browse our website.
  • Communicate with us via WhatsApp, telephone, email, or social media.

4. Why We Collect Your Information

We process your personal information for lawful purposes, including to:

  • Assess and process funeral policy applications.
  • Verify your identity.
  • Issue and administer funeral policies.
  • Collect premiums.
  • Process claims.
  • Communicate with you regarding your policy.
  • Provide customer support.
  • Improve our products and services.
  • Conduct fraud prevention and risk assessments.
  • Comply with legal and regulatory obligations.
  • Respond to complaints or enquiries.
  • Send policy updates and important service notifications.

5. Legal Basis for Processing Personal Information

We process your personal information based on one or more of the following lawful grounds:

  • Your consent.
  • Performance of a contract.
  • Compliance with legal obligations.
  • Protection of your legitimate interests.
  • Legitimate business interests that do not override your rights and freedoms.

6. Sharing of Personal Information

Bathusi Ba Dichabachaba (Pty) Ltd does not sell or rent your personal information to third parties.

We may share your information only where necessary with:

  • Licensed insurers
  • Underwriters
  • Claims administrators
  • Funeral service providers
  • Banks and payment processors
  • Information technology service providers
  • Auditors and professional advisers
  • Regulatory authorities
  • Law enforcement agencies where required by law
  • Government departments where legally required

All third parties receiving your information are required to maintain appropriate confidentiality and security measures.

7. Protection of Personal Information

We implement appropriate technical and organisational safeguards to protect your personal information against:

  • Unauthorised access
  • Loss
  • Theft
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Our security measures include:

  • Secure servers
  • SSL encryption
  • Password-protected systems
  • Role-based user access
  • Regular software updates
  • Firewalls
  • Secure backups
  • Staff confidentiality obligations

Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Administer your funeral policy.
  • Process claims.
  • Meet legal and regulatory obligations.
  • Resolve disputes.
  • Enforce contractual agreements.
  • Maintain business records as required by South African law.

Once personal information is no longer required, it will be securely destroyed or permanently anonymised.

9. Cookies

Our website uses cookies and similar technologies to:

  • Improve website functionality.
  • Enhance user experience.
  • Remember user preferences.
  • Analyse website traffic.
  • Improve website performance.

You may disable cookies through your browser settings; however, doing so may affect certain website features.

10. Marketing Communications

With your consent, Bathusi Ba Dichabachaba (Pty) Ltd may send you:

  • Policy updates
  • Promotional offers
  • Community announcements
  • Educational content
  • Newsletters
  • Product and service information

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in our emails.
  • Contacting us directly via email or WhatsApp.

Service-related communications regarding your policy will continue to be sent where necessary.

11. Your Rights Under POPIA

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion of information where legally permissible.
  • Object to certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Request restriction of processing.
  • Request a copy of your personal information.
  • Lodge a complaint with the Information Regulator.

Requests may be submitted using the contact details below.

12. Children's Privacy

Our services are intended for persons aged 18 years and older.

We do not knowingly collect personal information directly from children unless required for policy administration involving insured dependants and with the consent of a parent or legal guardian.

13. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Bathusi Ba Dichabachaba (Pty) Ltd is not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

14. Changes to this Privacy Policy

Bathusi Ba Dichabachaba (Pty) Ltd reserves the right to amend this Privacy Policy at any time.

Any updates will be published on this page together with the revised Effective Date.

Your continued use of our website or services following publication of any amendments constitutes acceptance of the updated Privacy Policy.

15. Complaints

If you believe that Bathusi Ba Dichabachaba (Pty) Ltd has not processed your personal information in accordance with POPIA, we encourage you to contact us first so that we may attempt to resolve your concern.

If you remain dissatisfied, you may lodge a complaint with the Information Regulator (South Africa) in accordance with applicable legislation.

16. Contact Us

If you have any questions about this Privacy Policy or how your personal information is collected, processed, or protected, please contact us:

Bathusi Ba Dichabachaba (Pty) Ltd

Physical Address:
11 Monument Rd
Kempton Park, 1620
South Africa

Postal Address:
11 Monument Rd
Kempton Park, 1620
South Africa

WhatsApp:
+27 76 832 6463

Email:
info@bathusibadichabachaba.co.za

Website:
www.bathusibadichabachaba.co.za

Consent

By accessing the website of Bathusi Ba Dichabachaba (Pty) Ltd, requesting a quotation, applying for a funeral policy, submitting a claim, or using any of our products or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, storage, and use of your personal information in accordance with this Privacy Policy and the Protection of Personal Information Act, 4 of 2013 (POPIA).